Privacy policy

We are wholesale distributors of professional haircare products, beauty products, fashion and toys.

The Symphonya.eu website is operated by the company Symphonya.eu, based in Bucharest. The use of the site (including access, navigation and purchase of products on this site) constitutes an implied agreement to comply with the terms and conditions set forth in this document with all effects and consequences arising therefrom.

The administrator of the site reserves the right to modify at any time the content of this agreement, without prior notice to the persons who use it, hereinafter referred to as "Users". Users will have permanent access to the terms and conditions of use of the services, in order to be able to consult them at any time.

CONTENT USE

The content of this site may not be used, reproduced, distributed, transmitted, displayed, for purposes other than those expressly and legally permitted. The extraction of any information followed by any use for commercial purposes that goes beyond the scope of private copying regulated by law or for sale or licensing and without the prior written consent of the owners of property rights is a violation of the terms and conditions.

You also agree not to affect or interfere in any way with the security features of the site or its content.

Please make sure you have checked the product specifications and compatibility by visiting the manufacturer's page before purchasing. The commercial relations between the buyer and us are officially regulated by the Government Ordinance 130/2000, regarding the protection of consumers when concluding and executing distance contracts.

The administrator reserves the right to notify the buyer of some products about the changes made to them if the price displayed on the site is obviously incorrect. The photos on the site are informative.

FRAUD

In order to access and use certain sections of the website, it may be necessary to create a personal account. You hereby declare that you assume full responsibility for all and any of the activities performed through the account you open on the website and, accordingly, we advise you to ensure the security of the account password or other access data. If the security of your account is compromised, you must immediately notify the site administrator.

APPLICABLE LAW

By using the Symphonya.eu website, the user agrees that Romanian law will govern the Terms and Conditions of Use and any dispute of any kind that may arise between users and administrators of the website or its associates / partners / affiliates. In case of possible conflicts, they will first try to resolve them amicably, and if the amicable settlement will not be possible, the conflict will be resolved in court, in accordance with the Romanian laws in force.

AVAILABILITY OF THE SERVICE

The administrator of Symphonya.eu may at any time and at any time chosen to modify the structure of the site, having the right to temporarily or permanently, partially or completely interrupt the services made available to the public through this website without any prior individual notice or general.

ACCOUNT REGISTRATION

In order to register, you need to provide us with the following information: the name of the company and the person designated to represent it, the address, the Company Registration Details, the VAT number, the delivery address, the email and the telephone number. To place an order it is necessary to register on the symphonya.eu website.

ACQUISITION

The processing of personal data and the free movement of such data is regulated by EU Regulation no. 2016/679 (hereinafter referred to as the “Regulation”).

The Supplier, as well as the authorized person have the obligation to manage in safe conditions and only for the specified soups the personal data collected from the Client.

The data collected is the purpose of activities to promote products and services and are used and processed by the Supplier, directly or through persons authorized by the Supplier.

The provider does not allow the collection of personal data of customers under the age of 18.

The personal data entered by the Customer in the Form are necessary for the conclusion of the Contract between the Supplier and the Customer. The contract will not be considered concluded, if the Customer refuses to enter personal data in the Form. Thus, the Supplier will not be obliged to deliver the Product.

Customer rights

• the right to information: the operator is obliged to provide the data subject with at least the following information, unless that person already has this information: the identity of the operator and his representative; the purpose for which the data are processed; additional information, such as: recipients or categories of recipients of the data; if the provision of all requested data is mandatory and the consequences of refusing to provide it; the existence of the rights provided for by this law for the data subject, in particular the right of access, intervention on the data and the opposition, as well as the conditions under which they may be exercised.
• the right to access data: any data subject has the right to obtain from the controller, on request and free of charge for one request per year, confirmation that the data concerning him are or are not processed by him.
• the right to intervene on the data: respectively the rectification, updating, blocking or deletion of data whose processing does not comply with this law, especially incomplete or inaccurate data; the transformation into anonymous data of the data whose processing does not comply with the present law; notification to third parties to whom the data of any of the above operations have been disclosed.
• the right of opposition: respectively the data subject has the right to oppose at any time, for justified and legitimate reasons related to his particular situation, as data intended to be processed, unless there are legal provisions to the contrary)
• the right to go to court: respectively the right to go to court to defend any rights guaranteed by this law, which have been violated.
• right to portability: upon request, we will transfer personal data to another controller, where technically possible, provided that the processing is based on your consent or is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you may request that we transfer your data directly to another operator specified by you.
• right of deletion: you can obtain the deletion of personal data from us, if:
  • we no longer need your personal data in connection with the purposes for which it was collected or otherwise processed;
  • you have the right to object to the further processing of personal data (see below) and to exercise this right to object to the processing;
  • personal data have been processed illegally in order to fulfill a legal obligation that requires our processing, in particular for the legal requirements of data retention;
  • for the establishment, exercise or defense of a right.

For questions regarding the exercise of rights regarding the protection of personal data, the Customer will contact the Supplier at the telephone number or e-mail address of the contact data.

THE PROCESSING OF YOUR PERSONAL DATA

The supplier collects and processes personal data for the supply of orders and for the delivery of products. Also, the data are collected for the creation of personalized offers depending on the profile of each client.

What data is collected to create the customer profile:

• name, surname, email address and / or correspondence and telephone number;
• the history of interactions with the online store / our web page regarding the products viewed, searched, ordered; products added to the shopping cart and purchased and / or subsequently disposed of; orders placed, products delivered;
• preferences regarding the use of the web page / online store: products purchased, time / date, payment method.

With the help of cookies * are collected: IP address, internet browser used, HHTPS / HTTPS protocol data; duration of the visit; the location of the device (if the location option is enabled on the device used).

* Cookies - files that a server sends to your device, placed on the Online Store website and the way we process cookies are detailed in the Cookie Use Policy, available on the website rog https://www.symphonya.eu.

Based on your browsing and behavior in the Online Store, monitored by cookies, we will provide you with online advertisements for some of our products that may interest you. For more details on how cookies work, you can visit the Cookie Policy.

When we send you personalized offers through direct marketing channels (sms, e-mail, push-up notifications) we can use certain "profiling techniques" respectively, a way of automatic processing of your data consisting mainly in the analysis and interpretation of your data necessary to assess or anticipate some issues related to your preferences, interests in shopping www.symphonya.eu. For profiling purposes, the Supplier does not process sensitive data regarding sexual orientation, religious beliefs or political affiliations.

Your behavior and personal shopping preferences are reflected in your visit history and / or purchases on rog https://www.symphonya.eu, your use of the mobile application, your financial situation resulting from the purchases you make, and others. personal interests you have provided to us, interests common to those of other clients.

Specifically, the Supplier creates your customer profile as follows:

• based on your site browsing behavior, products viewed, products added to cart;
• based on demographic data: age, sex, city;
• based on the purchase history and monetary value.

You can object to profiling for direct marketing purposes, on any of the communication channels to which you have previously consented, by withdrawing your consent to unsubscribe from a certain communication channel for which you have previously opted.

HOW LONG DO WE KEEP YOUR DATA?

We will keep your data as long as you have a customer account and / or continue to buy in the online store. If you deactivate your customer account in the online store and you explicitly request that we delete it completely, the data associated with your customer account will be deleted or anonymized so that you can no longer be identified in our data tracking systems, except if we are we are obliged to keep your data for a longer period, based on our law or our legitimate interest.

WE WILL SHARE YOUR DATA? WITH WHOM?

The data is transmitted and can be processed just by our reliable partners, carefully selected and with whom we collaborate to be able to deliver your products.

We transmit some data to third parties (our suppliers and partners) to perform the functions and services necessary to operate the activities of the Online Store, such as:

• courier service providers;
• payment / banking service providers;
• marketing / telemarketing service providers;
• market research service providers;
• insurance companies;
• IT service providers;
• other companies with which we can develop joint programs to offer our goods and services on the market.
• if we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
• we ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.

We provide the technical processes necessary for the safe collection, processing and storage of data, including against unauthorized access, unauthorized use of data, or destruction, loss or alteration of data. We are committed to keeping your personal data safe and take all reasonable safeguards to do so.

We implement systematic processes for training the people responsible for IT security and for monitoring and auditing the security of IT systems and infrastructures according to the internal policies of the Supplier.

In addition, we make every reasonable effort to ensure (including through contracts with them) that our trusted partners also manage appropriate technical and organizational measures for the processing of the data we share with them.

The minimum order is 10 000 EUR without VAT. You have the option to open an order and then add products in Cart. The order is open in Cart for a maximum of 24 hours. Unfinished during this time, the order Cart is automatically canceled by the system. The goods are shipped at the moment of receiving the proforma amount in the account of Symphonya.eu.

THE PAYMENT

The customer has the following options for paying for the ordered goods:

• Prepayment through bank transfer; please send us a copy of the transfer to the email address hello@symphonya.eu to confirm payment and help us in the order preparation
• It is necessary to receive the amount in the account of Symphonya.eu within a period of up to 3 working days. Otherwise, the system automatically cancels the order, and consequences might appear ( account suspension & penalties)

PACKAGING AND DELIVERY

• All products will be packed on euro-pallets or boxes, depending on the size of the order.
• In the case of larger orders, in addition to sealing the boxes on the pallets, they, in turn, will be sealed with two safety measures to minimize the chances of damage to the goods.
• Box dimensions: 40x60x40 cm
• The whole process of packing the goods is videotaped.
• Before delivery to the courier, Symphonya.eu will take pictures of the package, on the scale, to certify its weight. Thus, the client has the obligation to check upon receipt if the weight of the package corresponds to that in the picture.
• At the reception, the client has the obligation to:
• take a picture with the weight of the package (which we will require )
• If there are weight differences and any other reasons to consider the shipment has a problem, the client has to:
• open the present package with the courier and take a picture with the contents;
• perform the present inventory with it.
• For more details on the packaging method or for special requirements you can contact us by email or at the contact phone numbers.
• Any complaint regarding the visible character of the received products will be made on the spot, in front of the courier.
• The goods are provided by Symphonya.eu, and the client has the obligation to follow the above steps in order to be compensated.
• VERY IMPORTANT: If failing to follow these steps (as a number of activities or timing) we will not be able to create a complaint with our Insuring partner, and we will not be able to refund any losses!

RETURNS

• All products sold by Symphonya.eu are purchased only through official channels, for this reason the return of products based on non-compliance is not accepted.
• The return of the products will be made only for justified reasons such as the obvious and serious damage of the package and the products.
• If the return of the products is not substantiated, Symphonya.eu will be able to reject the customer's request.
• If the return of the products is justified, Symphonya.eu undertakes to return to the customer the entire value of the goods or to replace them as soon as possible, whichever option is the customer's option.
• When sending the packages, Symphonya.eu will send the customer a picture of the packaged products, as specified above.
• All notifications regarding the packages received by the customer will be made at the time of their receipt, completing the courier's report and sending the request to hello@symphonya.eu.